Grievance Redressal framework

Clients seeking clarification on their queries / complaints can contact the Grievance Redressal team by emailing grievance@finnalysis.com. Alternatively, they may call +91 98936-98006 for a timely resolution within 3 working days from the date of registration.

If the complaint remains unresolved or an unsatisfactory response is received, the complainant can escalate the matter to the Compliance Officer / Principal Officer , by emailing compliance@finnalysis.com or calling directly at +91 62622-13141. The resolution time frame at this stage is within 7 working days from the date of registration.

In the event of dissatisfaction with the response from the Compliance Officer, complainant has the option to lodge a grievance with SEBI through the SEBI SCORES portal by clicking https://scores.sebi.gov.in The centralized web-based complaints Redressal system ensures timely resolution in accordance with specified circulars. The complaint can be registered here.

Alternatively, the client may directly initiate dispute resolution through the ODR by clicking: https://smartodr.in/login Portal at any stage provided the dispute is not under consideration elsewhere (arbitral process, court, tribunal, consumer forum) or is non-arbitrable as per Indian law.